thread Re: Printer Always Prints Receipts in Hardware Setup & Troubleshooting

Receipt printing, after Customer selected "no receipt"

lennys26 — Sun, 21 Sep 2025 07:39:40 GMT

The title of this thread has been edited by a Square Moderator from the original: "Printer Always Prints Receipts"

I am using the Square Register with a Star TSP100III receipt printer in a retail environment. The printer ALWAYS prints receipts after I enter the money that the customer has paid. This happens irrespective of whether the customer selects to print the receipt or not on the customer display.

How do I disable this so that the printer only prints receipts when the customer (or I) request it?

Thanks.

Re: Printer Always Prints Receipts

Candlestore — Sun, 21 Apr 2024 15:16:34 GMT

@lennys26 ;

For this issue you need to Setup a Printer Profile in your Square Dashboard.

I did this for my Receipt Printer Profile. One of the Settings is when to print a Receipt.

I think there are 2 choices, Automatically and Manually. When on Manual this only prints a receipt when you Press Printed Receipt option.

Here is a Link to setup Printer Profiles :7930-beta-printer-profiles

Re: Printer Always Prints Receipts

lennys26 — Mon, 22 Apr 2024 20:29:06 GMT

Yep - that worked. Thanks.

It is curious that once set up, there is no way to see - or change - this setting. I had to delete the profile and then add a new one with the setting for "manual". (or at least, I couldnt find a way to change the existing profile).