thread Emailing receipts for stored customers. in Hardware Setup & Troubleshooting

Emailing receipts for stored customers.

Raptorpro — Wed, 28 Jan 2026 17:52:16 GMT

Hello. For the past few months since a software update i had developed a frustrating situation. We have a customer with a stored credit card. When i processed it before it would pop up email receipt. Now it just says approved and no option to send receipt. i have to go back into transaction and click send new receipt and manually enter there email, even though its stored under there customer profile. How can this be fixed

Re: Emailing receipts for stored customers.

LindenWells — Thu, 29 Jan 2026 00:46:11 GMT

Hi Raptorpro! This usually happens if the “Automatically email receipt” option is off in the customer profile. Go to the customer record and make sure it is enabled. After that, new transactions with stored cards should email receipts automatically.

Re: Emailing receipts for stored customers.

Raptorpro — Thu, 29 Jan 2026 15:07:07 GMT

Thank you for the reply. I have gone through the customer information and i cannot find anywhere that says anything about receipts for the customer.