https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Inconsistency-between-handheld-units-re-seating/m-p/831809#M8907 <P>Hello&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/755908">@Route2Diner</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> and thanks for reaching out with your question about the Split by Seat feature on your Square Handhelds.<BR /><BR />It sounds like there's a difference between the two units, in terms of settings. Are both of your Square Handhelds on&nbsp;<STRONG>Square for Restaurants Plus, </STRONG>or, do you have&nbsp;<STRONG><SPAN>full service, quick service or bar mode enabled</SPAN></STRONG>&nbsp;if you're using the<STRONG><SPAN> Square Point of Sale app</SPAN></STRONG>? If so, you should be able to see the <A href="https://squareup.com/help/ca/en/article/8165-split-a-payment-and-check-with-square-for-restaurants" target="_self"><STRONG>Split by Seat</STRONG></A> feature on your device.<BR /><BR />Please confirm when you have the chance, and I'll keep an eye out for your reply&nbsp;<span class="lia-unicode-emoji" title=":eyes:">👀</span></P> Tue, 13 Jan 2026 19:18:51 GMT _Violet 2026-01-13T19:18:51Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Inconsistency-between-handheld-units-re-seating/m-p/831536#M8896 <P>We have 2 new handheld units, both programmed identically. Seating has been enabled. When a new table is started, both handhelds ask for the number of guests at the table. However, after that, 1 unit shows the guests so that orders can be divided by seat, while the other does not show this. Suggestions?</P><P>&nbsp;</P> Sun, 11 Jan 2026 16:23:13 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Inconsistency-between-handheld-units-re-seating/m-p/831536#M8896 Route2Diner 2026-01-11T16:23:13Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Inconsistency-between-handheld-units-re-seating/m-p/831809#M8907 <P>Hello&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/755908">@Route2Diner</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> and thanks for reaching out with your question about the Split by Seat feature on your Square Handhelds.<BR /><BR />It sounds like there's a difference between the two units, in terms of settings. Are both of your Square Handhelds on&nbsp;<STRONG>Square for Restaurants Plus, </STRONG>or, do you have&nbsp;<STRONG><SPAN>full service, quick service or bar mode enabled</SPAN></STRONG>&nbsp;if you're using the<STRONG><SPAN> Square Point of Sale app</SPAN></STRONG>? If so, you should be able to see the <A href="https://squareup.com/help/ca/en/article/8165-split-a-payment-and-check-with-square-for-restaurants" target="_self"><STRONG>Split by Seat</STRONG></A> feature on your device.<BR /><BR />Please confirm when you have the chance, and I'll keep an eye out for your reply&nbsp;<span class="lia-unicode-emoji" title=":eyes:">👀</span></P> Tue, 13 Jan 2026 19:18:51 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Inconsistency-between-handheld-units-re-seating/m-p/831809#M8907 _Violet 2026-01-13T19:18:51Z