thread Re: Order tickets - print landscape? in Hardware Setup & Troubleshooting

Order tickets - print landscape?

Lukecbarker — Wed, 10 Dec 2025 18:36:22 GMT

Running Square POS on iPad.
I have Star Micronics TSP143IV SK Linerless label printer for order tickets - all works as expected but the order tickets are too big and look dumb on my cups!

(I want a slim sticky label like a Starbucks order sticker)

My linerless paper is 80mm - Printer settings on Square POS are set to print as 40mm. I get a nice narrow order ticket which would be ideal if there was a way to print this landscape (rotated 90 degrees)

I just end up with a bunch of blank white space at the side.

Using the Square Micronics Quick Setup app I can play around with various print settings - called Memory Switch Settings - but unable to find a landscape or page setup option.
I can rotate by 180 degrees which just gives me an upside down print out.
Can anyone help me? It’s driving me crazy!

Yes - I could just buy narrower linerless rolls but the narrowest I can find is 53mm.

Re: Order tickets - print landscape?

kacey_k — Sat, 13 Dec 2025 01:01:51 GMT

Short answer: Square POS does not support landscape (90° rotation) for order tickets — at all.

What you’re running into is a Square limitation, not a Star printer setting issue.

Longer explanation:

Square sends order tickets to printers as fixed portrait raster data
The 40 mm setting in Square only changes the print width, not the page orientation
Star’s Memory Switch / Quick Setup options can’t override orientation when the data is coming from Square
The only rotation Star allows at the firmware level is 180°, which is why that’s all you’re seeing

So what’s happening:

Square prints a 40 mm portrait image
Your 80 mm linerless roll stays 80 mm wide
Result = narrow print + unavoidable white space on the side

Why Starbucks-style labels work for them:

They use custom POS + label workflows
Square does not output true label-mode or landscape tickets
Square also doesn’t expose page layout, rotation, or label templates for order tickets

Your realistic options (unfortunately):

Use narrower linerless media (53 mm)
This is the only way to eliminate the side white space with Square
Accept portrait and reduce ticket length
(Still won’t rotate, but looks less ridiculous)
Different workflow

Use a system that supports label-mode printing (not Square)
Or print item names only (minimal content) so it visually reads like a sticker

What won’t work (so you don’t waste more time):

Star Memory Switches
Star Quick Setup orientation changes
CloudPRNT (Square doesn’t use it for POS tickets)
Any iPad rotation trick

You’re not missing a setting — it simply isn’t supported by Square today.

Re: Order tickets - print landscape?

Lukecbarker — Sat, 13 Dec 2025 06:43:20 GMT

Kacey, I cannot thank you enough for taking the time to write this detailed explanation.
Truly, you have spared me several more hours, days, weeks, maybe even months of trying to figure this out!
Thank you so much.

Re: Order tickets - print landscape?

JJ_ — Mon, 15 Dec 2025 17:53:03 GMT

Glad to hear that @kacey_k 's reply helped you, @Lukecbarker.

Let us know if you have any other questions.

Re: Order tickets - print landscape?

dc22 — Wed, 06 May 2026 06:37:41 GMT

On the flip side Toast has the opposite problem. They only support 80mm linerless so you need to print in landscape 🤦‍♂️. Both toast and square have their issues. Toast is way worse in my opinion because of the fundamentals of their philosophy. Square is a lot simpler and better but if something is missing your 100% sol and you can cry about it on the forums for 10 years+ .

40mm linnerless exist and is available on Amazon etc… it’s just in stupid bulk amounts 🙄🙄. That’s a rant for another time