Anyone else having device code logins just redirect to sign in screen after the load screen?

agartzke — Thu, 04 Dec 2025 02:28:09 GMT

Starting about a week ago, two of our locations (not on the same day) started to experience the devices get logged out. When trying to log them back in with username/password the app loads to 100% and then it says "Loading Calendar" briefly before flicking back to the login screen. So I went to test it.

I have username/password sign in working for two newly setup users, even though they have the same role as the ones that are older that do not work with user/pass. On top of that no matter which user (working on not working with user/pass) we can not get any device code logins to work. All login attempts exhibit the same behavior.

I made some assumption that I messed up a permission set or something, but since I have two diff users on the same permission set and one works/one doesn't, I think there is something to do with an update Square may have done that has created issues for my existing users?

Lastly, I do not understand the passcodes design, so I have no idea if maybe something isn't working due to a passcode setting... a bit confused on this.

We updated all the iOS, Apps, etc. Location Services, and all the rest are enabled. I can get both working and non-working logins on the exact same device (newly installed/updated iPhone 17).

Any help, or links to a definitive source on these setups would be most welcome. Just keep in mind, I followed the Square videos and procedures exactly, and can't complete them due to not being able to login. I called Square support twice and was hung up on while being transferred both times.

Re: Anyon else having device code logins just redirect to sign in screen after the load screen?

Katie_SQ — Thu, 04 Dec 2025 02:27:14 GMT

Hey @agartzke,

I've sent you a private message requesting some additional information about the specific users, devices, and behaviors you're experiencing.

Once you have a chance to reply with those details, I'll be better equipped to help troubleshoot this situation. Since this involves account-specific information, it's best to continue the conversation privately for now.

In the meantime, if anyone else in the Community has experienced similar issues, please feel free to share your experiences and solutions.

Thank you for your patience!

thread Anyone else having device code logins just redirect to sign in screen after the load screen? in Hardware Setup & Troubleshooting

Anyone else having device code logins just redirect to sign in screen after the load screen?

Re: Anyon else having device code logins just redirect to sign in screen after the load screen?