thread Unable to assign categories to printers?? in Hardware Setup & Troubleshooting

Unable to assign categories to printers??

MSCB — Sun, 21 Sep 2025 07:38:44 GMT

After an update several weeks ago, I am unable to assign categories to my kitchen printers. Square sends all categories to each printer. There used to be a setting in the hardware/printer to choose which categories to print. Cannot find it anymore.

This is what Square says but there are no options to select categories:

Assign categories to printers

After you create item categories, you can assign categories to specific printers from your Restaurants POS app.

Open your Restaurants POS app and tap Account > Settings > Hardware > Printers.
Select a printer station or tap Create printer station.
Under Use this printer for, tap In Person Orders.
Toggle on Use this printer for in-person order tickets.
Tap Categories to print and select the categories you want to assign to that printer.
Tap the back arrow and tap Save. What am I doing wrong?

Re: Unable to assign categories to printers??

TheRealChipA — Thu, 09 May 2024 20:13:54 GMT

Hi @MSCB. The confusion here is probably due to two things — Square hasn’t updated their documentation since they implemented printer profiles in Restaurants, and printer profiles add an extra step.

Go to your POS > More > Settings > Hardware > Printers. Select the Profiles tab and select the desired profile. Click “Edit” next to Profile details. Category selection will be located in “Online Orders” and “in Person Orders” sections.

Re: Unable to assign categories to printers??

Karyn1 — Mon, 08 Jul 2024 22:37:40 GMT

I am having the same exact problem. My iPad still allows me to select the categories to print, but my Square Terminal will not.

Anyone else having this issue with Square Terminal?