thread Re: Purchasing hardware from square in Hardware Setup & Troubleshooting

Unable to Complete Square Hardware Purchase

HBMiller — Thu, 20 Nov 2025 21:46:43 GMT

The title of this thread has been edited by a Square Moderator from the original: "Purchasing hardware from square"

I'm trying to purchase hardware through my account online. The cart will not accept my credit card nor allow me to change shipping information. I've tried calling Square MULTIPLE times, and nothing has been fixed. "Sales management" has yet to contact me.

Re: Purchasing hardware from square

_Violet — Thu, 20 Nov 2025 21:46:07 GMT

Hi @HBMiller and thank you for reaching out to the Square Community. My name is Violet and I'm one of the Community Moderators. Nice to meet you 🙂 I'm sorry to hear you're having some trouble ordering your hardware and that you weren't able to resolve this with our Support Team 😞 I've escalated your feedback regarding your experience. I'm happy to help you as best I can from here.

Here are a few troubleshooting tips you can try:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome or Safari.

If none of these troubleshooting tips work, do you have a different debit or credit card you could use to complete your purchase?

Let me know how that goes for you, and I'll keep an eye out for your reply!

Re: Purchasing hardware from square

HBMiller — Sun, 23 Nov 2025 13:08:20 GMT

Thanks, Violet. Yes, I have tried all the troubleshooting tips you recommend. I am still having problems.