thread Re: tap to pay on register in Hardware Setup & Troubleshooting

tap to pay on register

DeutschEssen — Sun, 21 Sep 2025 07:37:58 GMT

Tap to pay on register only works if customer name is skipped. I need the names for the orders. Anyone have a fix or work around?

Re: tap to pay on register

ryanwanner — Mon, 20 May 2024 03:45:59 GMT

Hello @DeutschEssen !

Your best bet would be to enable names for your tickets.

More -> Settings -> Checkout -> Order Tickets

Change that setting to Manual or custom, whichever it says.

Now, when you close out a ticket, the system will prompt you to enter a name for the ticket. This way you don't need to rely on if a name is passed along during the card transaction part.

Re: tap to pay on register

DeutschEssen — Fri, 24 May 2024 12:46:04 GMT

I do have it enabled to add a customer name, but have to hit skip in order for the tap to pay icon to light up

Re: tap to pay on register

_Violet — Wed, 04 Dec 2024 21:18:21 GMT

Hi @DeutschEssen 👋 Just checking in to see if you're still experiencing this when doing Tap to Pay transactions.

We'll keep an eye out for your reply!