https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Receipts-Printing-Backwards/m-p/824033#M8195 <P>Sorry to hear about this issue, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/189420">@ianmkoya</a>!<BR /><BR /></P> <P>Here are a few troubleshooting steps I recommend trying:<BR /><BR /></P> <P>1. Check that your printer paper is correctly loaded in the proper orientation.<BR /><BR /></P> <P>2. Perform a hard reset of your mPOP printer/cash drawer. For specific instructions on how to do this, please refer to <A href="https://starmicronics.com/support/products/mpop-support-page/" target="_self">resources provided by Star Micronics</A>.&nbsp;&nbsp;<BR /><BR /></P> <P>3. If the hard reset doesn't resolve the issue, try unplugging your printer, deleting the printer profile in your Square app, and setting everything up again to see if that restores normal printing.<BR /><BR /></P> <P>Should you continue to experience problems after trying these steps, please <A href="https://app.squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_self">contact our Support team</A> so they can investigate further and potentially escalate your case to our Engineering team if needed.&nbsp;<BR /><BR /></P> <P>Please reach out if you have any other questions!</P> Thu, 06 Nov 2025 23:19:24 GMT Katie_SQ 2025-11-06T23:19:24Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Receipts-Printing-Backwards/m-p/823817#M8185 <P>Our receipts have suddenly started printing backwards.&nbsp; Has anyone else seen this and have some suggestions on how we can fix it?&nbsp; We have an iPad Square Stand with an mPop printer/cash drawer.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Backwards Receipt.jpg" style="width: 562px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/53649iBD98002433AC1976/image-size/large?v=v2&amp;px=999" role="button" title="Backwards Receipt.jpg" alt="Backwards Receipt.jpg" /></span></P> Wed, 05 Nov 2025 19:21:10 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Receipts-Printing-Backwards/m-p/823817#M8185 ianmkoya 2025-11-05T19:21:10Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Receipts-Printing-Backwards/m-p/824033#M8195 <P>Sorry to hear about this issue, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/189420">@ianmkoya</a>!<BR /><BR /></P> <P>Here are a few troubleshooting steps I recommend trying:<BR /><BR /></P> <P>1. Check that your printer paper is correctly loaded in the proper orientation.<BR /><BR /></P> <P>2. Perform a hard reset of your mPOP printer/cash drawer. For specific instructions on how to do this, please refer to <A href="https://starmicronics.com/support/products/mpop-support-page/" target="_self">resources provided by Star Micronics</A>.&nbsp;&nbsp;<BR /><BR /></P> <P>3. If the hard reset doesn't resolve the issue, try unplugging your printer, deleting the printer profile in your Square app, and setting everything up again to see if that restores normal printing.<BR /><BR /></P> <P>Should you continue to experience problems after trying these steps, please <A href="https://app.squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_self">contact our Support team</A> so they can investigate further and potentially escalate your case to our Engineering team if needed.&nbsp;<BR /><BR /></P> <P>Please reach out if you have any other questions!</P> Thu, 06 Nov 2025 23:19:24 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Receipts-Printing-Backwards/m-p/824033#M8195 Katie_SQ 2025-11-06T23:19:24Z