thread Re: Checkout using links "This store is not yet accepting payments" in Hardware Setup & Troubleshooting

Checkout using links "This store is not yet accepting payments"

MTSolution — Sun, 21 Sep 2025 12:55:22 GMT

First time post...

I've set up items with payment links and also tried to "send checkout link" using the mobile app without success.

The item and cost appears as it should but the button is not active and a message appears indicating that "This store is not yet accepting payments" Calls into the help desk have not yet been successful. They have opened a ticket on this case. So I am hopeful they can resolve the issue, but I was wondering if anyone else has had or is having this issue. All other functionality seems to work fine....

Re: Checkout using links "This store is not yet accepting payments"

Ellie_ — Sun, 30 Jan 2022 13:06:31 GMT

Hi there, @MTSolution!

It looks like this is occurring because your fulfillment is not set up. Your items are set up for shipping, but the shipping is not turned on. Our server will not allow customers to place an order if the fulfillment is not set up properly.

You can set up the shipping by going to the Square Online dashboard, clicking on Fulfillment > Shipping > Shipping Profiles, and clicking on the Set Up button.

If it gives you trouble, please let us know! Also, welcome to the Seller Community!

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Mon, 31 Jan 2022 14:52:47 GMT

First of all thanks Ellie for taking the time to look into this on the weekend!

I have followed the instructions you provided in fact was able to add Canada post API also.

Did a few test sales using share link and I still have the same result. See photo attached.

Re: Checkout using links "This store is not yet accepting payments"

Ellie_ — Tue, 01 Feb 2022 23:54:41 GMT

Thank you for following up on this, @MTSolution!

That is definitely strange that the message keeps occurring. We recommend getting in contact with our direct Customer Success team regarding this. squ.re/contact They will be able to investigate closer at this for you.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Wed, 02 Feb 2022 00:23:32 GMT

I was working with Hannah yesterday for A few hours yesterday she’s referred this incident to the engineering department to help figure out what’s going on thank you for keeping this thread alive maybe it’ll help others if they have the same type of issue. I hope this gets sorted out soon.

Re: Checkout using links "This store is not yet accepting payments"

Leah1971 — Sat, 05 Feb 2022 07:46:47 GMT

Did your problem ever get resolved? I have had my site set up and running for awhile and have accepted payments with no issue but now all my items suddenly have the message "This store is not accepting payments". Not sure what happened as nothing was changed to my knowledge. I have sent an email to be looked into but haven't heard anything yet.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Sat, 05 Feb 2022 10:39:06 GMT

Still waiting. 2 weeks now. No ability to sell online.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Mon, 14 Feb 2022 14:20:31 GMT

Well going into the 4th week on this issue and still no one has reached out to me. I keep being told that the case is with the engineering team and they will let me know when it is complete. I find it very odd that a service impacting issue (I'm sure I'm not the only one with the same issue) is not getting a more immediate response. This could be revenue impacting, thankfully I have not moved everything over using only the Square services.

Re: Checkout using links "This store is not yet accepting payments"

Leah1971 — Fri, 18 Feb 2022 06:01:26 GMT

No help for me either. I'm irked because I paid for an annual subscription and have not been able to sell from my site for more than two weeks. I received an initial email stating my concerns were being escalated to Square's Online Support Team - That was February 5th but have heard nothing more. I'm at the point of not renewing my subscription and moving on.

Re: Checkout using links "This store is not yet accepting payments"

Arie — Mon, 21 Feb 2022 00:15:42 GMT

Hey @Leah1971,

Thanks for writing in and sorry to hear about the trouble with your checkout links. Is this happening on your website, checkout links, or both? Please also let us know if you've had a chance to go through these troubleshooting steps yet.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Mon, 21 Feb 2022 00:47:04 GMT

Going into week five and still not a single support representative has reached out. Very frustrating.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Wed, 30 Mar 2022 18:18:35 GMT

Week 8 and I'm still being told someone from Tech support is looking into this?

I really want to love this service but without the ability to sell on-line my

hardware becomes a paper weight.

Frustrating to say the least.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Wed, 20 Apr 2022 02:47:18 GMT

Did you ever get this resolved? It's 5 months for me, still being told nothing but the same lines.

Re: Checkout using links "This store is not yet accepting payments"

MTSolution — Wed, 20 Apr 2022 14:56:54 GMT

I'm 5 months into this issue, and still no one has been able to assist with this issue.

Sitting on hold for hours sometimes only to be told that the technical teams are looking into it.

I need to have this escalated, how do I do this? I am having printed material done and would really like to include QR codes to take advantage of on-line sales.

PLEASE HELP!!

Re: Checkout using links "This store is not yet accepting payments"

Ria — Fri, 22 Apr 2022 14:53:48 GMT

Hi @MTSolution - Welcome back to The Seller Community.

I can certainly see the need for escalation in this case. The best and fastest way to have this investigated is through our Phone support.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨