https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/refunding-customers/m-p/371066#M7638 <P>There are a few steps in this help article, including how to contact support if these steps fail:<BR /><A href="https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail" target="_blank">https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail</A></P><P>&nbsp;</P> Fri, 03 Jun 2022 18:28:16 GMT Michael_L 2022-06-03T18:28:16Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/refunding-customers/m-p/364602#M7637 <P>For some reason when trying to issue a partial or full refund the process goes through until the customer puts in their card and then a message pops up saying, unable to complete-contact bank&nbsp;</P><P>I contacted my bank and they assured me it was nothing to do with their end so I am contacting Square for some help and a resolution to this matter</P> Sun, 21 Sep 2025 12:54:00 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/refunding-customers/m-p/364602#M7637 Cbfms2022 2025-09-21T12:54:00Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/refunding-customers/m-p/371066#M7638 <P>There are a few steps in this help article, including how to contact support if these steps fail:<BR /><A href="https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail" target="_blank">https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail</A></P><P>&nbsp;</P> Fri, 03 Jun 2022 18:28:16 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/refunding-customers/m-p/371066#M7638 Michael_L 2022-06-03T18:28:16Z