thread Re: Cup Deposit Refunds in Hardware Setup & Troubleshooting

Cup Deposit Refunds

Bree15 — Sun, 21 Sep 2025 12:48:07 GMT

Wondering if anyone has tips on how to bulk refund cup deposits paid at a festival where we charged a refundable cup deposit at the time of drink purchase ($2), which was then returned by cash when the cup came back to us at the end of the event. Purchases were made by a combination or card and cash. All refunds were cash. How can we record the returns to have an accurate reflection of sales?

Re: Cup Deposit Refunds

JJ_ — Thu, 24 Aug 2023 23:14:11 GMT

Hey there @Bree15

At this time Refunding transaction will still report as revenue earned and then lost. On top of that do keep in mind that Refunding transactions completed with a card will incur a processing fee that would be debited from your Square Balance or linked bank account.

I hope this information is helpful!