thread KDS frustration! in Hardware Setup & Troubleshooting

Known Issue 10/21/23: Multiple Services Disruption

JTPets — Sun, 21 Sep 2025 12:47:43 GMT

The title of this thread has been edited by a Square Moderator from the original: "Transactions not recording"

Error with square, no transactions are showing in my history.

Something is broken on square.

Am I getting my money during this outage?

Please help

Re: Transactions not recording

_Violet — Sat, 21 Oct 2023 18:17:06 GMT

Hi there, @JTPets - thanks for reaching out.

We are currently facing a disruption that is causing delays in services and reporting. Rest assured, payment processing remains unaffected. You can keep up to date with the status here.

We apologize for the inconvenience and thank you for your patience as our team works toward a resolution.

Re: Transactions not recording

JTPets — Sat, 21 Oct 2023 18:30:50 GMT

Can't See Recent Transactions

FirstChoicePets — Sat, 21 Oct 2023 19:21:15 GMT

Yet another problem. Today the pos is lagging, and is displaying recent transactions for hours. Tried calling into Square to speak to someone, but there is no customer support available again...Is Square going to give any updates on what issues they are working on, and when they will be resolved????

KDS frustration!

RoadHog — Sat, 21 Oct 2023 19:30:47 GMT

We have lost connection to our KDS -- we pay for 24/7 support and cannot get through.

No orders are loading. We have confirmed everything is up to date... have restarted everything and STILL nothing.

Help!!

Re: Transactions not recording

_Violet — Sat, 21 Oct 2023 22:19:44 GMT

Hi there again, @JTPets - Here's the latest update from our Status Page:

"At this time, most Reports and Services are up-to-date. However, the reporting of Cash and Other Tender Type Transactions is still in progress. Team Member Tip and Commission reports are also progressing. We will continue providing updates as they occur. Thank you for your patience and understanding."

Re: Can't See Recent Transactions

_Violet — Sun, 22 Oct 2023 21:02:51 GMT

Hi @FirstChoicePets - Thanks for reaching out to us here on the Square Seller Community. I'm sorry to hear that your business was impacted by this issue.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

We have confirmed with our engineering team that this disruption has been resolved, as of yesterday evening, and TransactionReporting is working as intended. Keep in mind that you can always stay up to date on these types of disruptions by monitoring our Status Page here.

I hope this information is helpful but please do let me know if you have any additional questions.

cc: @JTPets