thread Invoice that was paid outside of Square, accidentally selected 'square point of sale' as the option, in Hardware Setup & Troubleshooting

Invoice that was paid outside of Square, accidentally selected 'square point of sale' as the option,

Jacobg — Sun, 21 Sep 2025 12:47:03 GMT

I had an Invoice that was paid outside of Square, I went to mark it paid on my computer, I accidentally selected 'square point of sale' instead of the 'other' option. which is what I meant to do. (They had paid via etransfer)

Now the invoice says its paid, but I cant find a record of it anywhere in my transactions list or reports of the sales that day. I also can't find a way to refund this 'sale' ?

This seems to be a weird option 'square point of sale' when marking an invoice as paid, never selected this option before, and i'm not sure why it is there..

now I'm wondering how I can reverse or cancel this 'paid' invoice.

Re: Invoice that was paid outside of Square, accidentally selected 'square point of sale' as the option,

BernadetteA — Fri, 02 Feb 2024 03:04:38 GMT

Thanks for reaching out, @Jacobg

If an invoice has already been paid, you can’t cancel or delete it from your payment history, but you can issue a refund to balance your books. When you issue a refund for an invoice sold with a decimal quantity, you will need to refund the entire item.

Do you see an option to filter the transactions for the day the invoice was marked as paid? We have limited access to accounts through this page, unfortunately, but I do recommend reaching out to direct support if you are still having an issue. A rep will be able to go over the account transactions with you one on one.

Re: Invoice that was paid outside of Square, accidentally selected 'square point of sale' as the opt

Jacobg — Fri, 02 Feb 2024 03:14:33 GMT

This transaction does not show up anywhere except in the invoice tab. It’s says it’s marked as paid.
it’s not in transactions, or any reports for that day.
I’ve issued refunds. But I have to see it in my transactions to refund it

Re: Invoice that was paid outside of Square, accidentally selected 'square point of sale' as the opt

JJ_ — Sat, 03 Feb 2024 01:07:51 GMT

Hello there @Jacobg

For this one, since you cannot find the transaction, I recommend reaching out to our Support, so they can take a closer look. Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.