thread Re: Issue with Inventory Management on Cancelled Invoices in Hardware Setup & Troubleshooting

Issue with Inventory Management on Cancelled Invoices

JTPets — Sun, 21 Sep 2025 12:46:41 GMT

Hello Square Community,

I wanted to share a recurring challenge I've faced using Square's inventory and invoicing system, hoping to gain insights from the community or bring attention to what seems to be a glitch.

In my business, we frequently deal with issuing both recurring and manual invoices, this for item ""Iron Will Raw Turkey & Beef Canine Complete Dinner 12 lb variation." There are instances where I need to cancel invoices due to various reasons such as customers being on vacation. However, I've noticed an odd behavior in the system where cancelled invoices still seem to hold onto the inventory, as if the invoice were still active on occasion.

Here's an example of the situation I encountered, at issue here is where inventory is still committed on an invoice that no longer exists. The system appeared to treat this invoice as unpaid, impacting my inventory count despite the cancellation.

This isn't an isolated incident but a recurring issue that seems to happen sporadically. It doesn't occur every time, making it difficult to replicate systematically. I primarily manage these invoices through the Android Square app (not the dedicated invoices app), which might be worth considering if looking into potential causes.

I'm reaching out to see if anyone else has experienced this issue or if there are recommended steps I could take to prevent inventory discrepancies due to cancelled invoices. Any advice or shared experiences would be greatly appreciated!

Thank you,
John , Owner JT Pets

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Tue, 26 Mar 2024 00:56:21 GMT

One invoice is unpaid, one is cancelled (i believe) or paid, it doesn't exist anymore

Re: Issue with Inventory Management on Cancelled Invoices

RobynR — Tue, 26 Mar 2024 19:52:23 GMT

Hello @JTPets,

Thank you for reaching out and providing these details.

I'll escalate this matter to our Advanced Support team to ensure we offer you the most accurate assistance.

In the interim, I'll also loop in some of our experienced Super Sellers who specialize in inventory management. They may be able to provide additional insights or guidance. @TCSlaguna @wajiha @GourmetOnWheels @DinaLRosenberg

Your patience is appreciated as we work to resolve this issue promptly.

Re: Issue with Inventory Management on Cancelled Invoices

GourmetOnWheels — Tue, 26 Mar 2024 20:47:54 GMT

@JTPets I

I kill cancelled invoices on my dashboard not on my iPhone

Luckily this has not happened

on my dashboard.

Have you tried logging out cleaning cache and cookies and then log in again?

René

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Thu, 28 Mar 2024 10:00:35 GMT

Ive tried another computer and OS

Re: Issue with Inventory Management on Cancelled Invoices

RobynR — Thu, 28 Mar 2024 15:13:47 GMT

@JTPets, have you encountered the same results when trying another computer and operating system?

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Thu, 28 Mar 2024 15:22:54 GMT

Yes, as stated, this is a "stuck" invoice that no longer exists, no matter what device I am on this inventory shows as committed

Re: Issue with Inventory Management on Cancelled Invoices

RobynR — Thu, 28 Mar 2024 16:50:16 GMT

@JTPets Thank you for confirming. We are still looking into this with our Advanced Support.

In the meantime, could you please provide specific invoice numbers and dates so that my team can investigate further?

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Mon, 15 Apr 2024 23:45:17 GMT

Maybe one of these:

000236-R-0007
000236-R-0006

000236-R-0004

000235-R-0004

000235-R-0001

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Mon, 15 Apr 2024 23:47:30 GMT

@RobynR I found my thread from the EXACT same issue last year, perhaps you can gain insight from those individuals @nika @Kassi_ @isabelle all assisted in fixing these

https://www.sellercommunity.com/t5/General-Discussion/Bug-Alert-Cancelled-committed-invoice-inventory-not-being-put/td-p/644614

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Mon, 15 Apr 2024 23:48:42 GMT

Also have this ticket open:
For your reference this is Case #: 90684505 been 2 weeks since i had an update

Re: Issue with Inventory Management on Cancelled Invoices

RobynR — Wed, 08 May 2024 21:53:59 GMT

@JTPets, thank you for providing the invoice and case numbers. I've passed this additional information to our Advanced Support team, and we are still waiting for more information. Are you still experiencing this issue with canceled invoices?

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Thu, 09 May 2024 01:09:18 GMT

Yes

Re: Issue with Inventory Management on Cancelled Invoices

RobynR — Thu, 09 May 2024 16:19:52 GMT

@JTPets, thank you for confirming. A Community moderator will reply here once we have an update from our team.

I appreciate your cooperation and patience.

Re: Issue with Inventory Management on Cancelled Invoices

JTPets — Fri, 31 May 2024 20:12:33 GMT

@RobynR any update here? this is impacting the ability for customers to order the product online unless i inflate my inventory