thread Re: Error with new categories in Hardware Setup & Troubleshooting

Error with new categories

JTPets — Sun, 21 Sep 2025 12:46:14 GMT

I continue to see this error when trying to add an item to my "Shop by Brand" category

Re: Error with new categories

JTPets — Sun, 19 May 2024 13:28:16 GMT

Re: Error with new categories

Kassi_ — Mon, 20 May 2024 13:47:36 GMT

Hey there, @JTPets -

Are there any troubleshooting steps you've already tried? One step I would suggest would be clearing the cookies in your browser, then trying to save the category again.

Apologies if this is something you've already tried on your end. If that didn't do the trick, please let me know.

I will keep an eye out for your reply👀.

Re: Error with new categories

JTPets — Fri, 24 May 2024 20:32:26 GMT

I have tried clearing cookies, other browsers, its because i have SOOOO many categories in there as it is a SHOP BY BRAND category. The old system worked.....This new system is 100 steps backward aside from the unification i hate it....

Re: Error with new categories

_Violet — Fri, 24 May 2024 21:23:43 GMT

Hi there, @JTPets - Thanks for following up with the additional context.

I've reached out to our Catalog team to see if they can provide any further insight as to why this error is occurring.

We'll follow up with you here, once we receive a response from their team. Thank you for your patience in the meantime.

Re: Error with new categories

JTPets — Fri, 31 May 2024 20:09:11 GMT

I am mitigating the issue with search function so while it is inconvenient there is a work around

Re: Error with new categories

_Violet — Thu, 05 Dec 2024 22:15:16 GMT

Hey @JTPets - Apologies for not closing the loop with you on this one.

The Catalog Team confirmed a fix was created for this issue around June 10th. If you happen to still be experiencing any issues related to this, please do let me know 🙏