thread Re-verify our association in Hardware Setup & Troubleshooting

Re-verify our association

RGogos — Sun, 21 Sep 2025 12:43:37 GMT

I represent an association that does fundraising and is not a registered business. I've been told that we have to re-verify our account to continue to use the Square. I tried to enter our information on the website to do this but when it comes to the question about our federal or provincial numbers, we don't have one and so I can't continue with the process. How do I re-verify our association?

Re: Re-verify our association

Lou8 — Tue, 10 Dec 2024 16:43:55 GMT

Hi @RGogos, thanks for posting on the Seller Community 🙂.

I've escalated your query to our Account and Services team. I'll let you know once I have an update - hang tight !

Re: Re-verify our association

Lou8 — Thu, 12 Dec 2024 11:17:31 GMT

Thanks for bearing with me @RGogos !

The team confirmed that you should select the business type "Charity and Nonprofit", and put "00000" as the business number.

Can you try and let me know how you go ?

Re: Re-verify our association

RGogos — Thu, 19 Dec 2024 21:33:33 GMT

Hi Lou8. I've tried to re-verify our group of Richmond Gogos as you suggested, but was rejected. I no longer see the choice of using an association as a type of business. What happened to that category? I do have a customer code number. Will that help? There must be other groups like ours who are being asked to re-verify their accounts, or are we the only one?

Re: Re-verify our association

Lou8 — Fri, 20 Dec 2024 10:10:58 GMT

Hi @RGogos ,

Since I don't have access to your account information, I would suggest reaching out to our support team directly by either email or phone in this case. They'll be able to take a closer look at your account !

Re: Re-verify our association

JA-Quebec — Tue, 07 Jan 2025 22:09:47 GMT

Hi,

I seem to be having the same problem. Also, when I click to reverify my business, I just get the loading message... over and over again

Re: Re-verify our association

JA-Quebec — Tue, 07 Jan 2025 22:29:28 GMT

After checking with the support team, the request notification is not withdrawn even if our account has already been verified. For me, all's well in the end!