thread Re: Older Invoices, changing to add sales tax in Hardware Setup & Troubleshooting

Older Invoices, changing to add sales tax

AquaStride2024 — Sun, 21 Sep 2025 12:42:52 GMT

I have original invoices that were created before "recurring invoices" were created and there is no way to edit them or stop them from being sent. These clients have a payment card on file.

How can I stop the next invoice from being sent. When I click the dots there is no option to stop future invoices.
Has anyone else had or is having this issue.

HELP!

Re: Older Invoices, changing to add sales tax

MayaP — Mon, 17 Mar 2025 23:02:47 GMT

Hey @AquaStride2024 - I appreciate your patience and would like to help.

Just to clarify, are you looking to cancel the recurring invoice series or the original invoice? If possible, could you share a photo of what you're seeing on your end? This will help me assist you better.

Re: Older Invoices, changing to add sales tax

AquaStride2024 — Fri, 21 Mar 2025 03:26:37 GMT

I have no ability to stop this invoice from being created again next month. This particular invoice has been "sent/paid" every month for the last three months but I don't create or send it; the "system" does.

I need to either delete it, or change it but I don't see that option.

I am not sure how to add a photo to this reply?

Re: Older Invoices, changing to add sales tax

JTPets — Tue, 25 Mar 2025 11:01:10 GMT

What does the invoice look like in this screen?