thread Re: Red table on floor plan in Restaurants App in Hardware Setup & Troubleshooting

Red table on floor plan in Restaurants App

AnniesSeafood — Sun, 21 Sep 2025 12:42:18 GMT

Hello!

We're using square for restaurants and tables are keyed in on iPads.

Yesterday we had an odd thing happen: a table was RED on ONE iPad only. No covers, no items ordered. Restarting the app, even restarting the iPad didn't correct it.

Any theories on what happened to cause this?

TIA

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Re: Red table on floor plan

Kassi_ — Mon, 05 May 2025 20:25:20 GMT

Hey there, @AnniesSeafood -

This definitely sounds like odd behavior, but I would like to see what I can do to help get to the bottom of this.

I need some more information on what you're seeing on your end. Are you still seeing the red table on your iPad? Did you update your iPad or Restaurants app recently?

Does anyone else have editing permissions on the app too?

I will keep an eye out for your reply!

Re: Red table on floor plan

AnniesSeafood — Tue, 06 May 2025 11:35:35 GMT

No the red is gone. Once we started using the table it went to its normal colours.

I do believe that we tried logging in using a couple of different accounts on that iPad and it was still RED no matter what. Tried restarting the app several times and also rebooting the iPad. Was still RED each time.

Re: Red table on floor plan in Restaurants App

Kassi_ — Wed, 07 May 2025 20:11:36 GMT

Appreciate you following up, @AnniesSeafood! Glad to hear you aren't experiencing this anymore.

If you run into this issue again, I would recommend reaching out to our Support Team directly (1-855-809-9000, from Monday to Friday, 9 AM - 9 PM, Montreal Time.) They will be able to take a deeper look into what you're experiencing.