Sale Attributed to the Wrong Team Member

Lagare — Sun, 21 Sep 2025 12:41:08 GMT

The title of this thread has been edited by a Square Moderator from the original: "Team sale bug"

My dash board had a issue today all the sale of my team who got paid by our receptionist go to my receptionist sale do you know why and how I can change it back to regular?

Re: Team sale bug

_Violet — Fri, 27 Jun 2025 21:54:32 GMT

Hello @Lagare and thank you for your post. Additionally, welcome to the Square Community! 🎉 My name is Violet and I'm one of the Moderators here. Nice to meet you 🙂

Now for your reporting question, it sounds like something caused your team member sales to be incorrectly attributed to your receptionist.

Was the team member who the sale was supposed to be attributed to logged in with their passcode at the time they closed the sale? Or were they possibly logged in under your receptionist's passcode?

I'll keep an eye out for your reply!

thread Sale Attributed to the Wrong Team Member in Hardware Setup & Troubleshooting

Sale Attributed to the Wrong Team Member

Re: Team sale bug