Customer left the store before the payment confirmation and her card was declined

Tanzin — Sun, 21 Sep 2025 12:40:40 GMT

My customer had left the store before the confirmation and her card was declined. Is there any chance to get in touch with her and ask for the payment again?

Re: Customer left the store before the payment confirmation and her card was declined

JJ_ — Tue, 29 Jul 2025 16:29:13 GMT

Hello, @Tanzin. Welcome to the Square Community

The only way to contact your customer would be if you know their name and have a profile created for them on your Square account. Otherwise, we do not collect any contact information during the transaction.

I hope that you're able to solve this soon, and my advice is to make sure the transaction process is completed (including the receipt option screen to make sure the transaction is settled) before letting the customer go.

thread Re: Customer left the store before the payment confirmation and her card was declined in Hardware Setup & Troubleshooting

Customer left the store before the payment confirmation and her card was declined

Re: Customer left the store before the payment confirmation and her card was declined