https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/85360#M7067 <P>I recently had to get a new phone, also a Samsung (A5), quite similar to the old one, however, when I plugged in the square nothing happened. Might need to install software again? I've sent in an email, waitiing to hear their response</P> Mon, 25 Jun 2018 15:42:52 GMT sandimalboeuf 2018-06-25T15:42:52Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/46897#M7065 <P>My chip reader stopped connecting to my Samsung 5 phone. I called customer service and they stated it is a technical issue on your end. Any idea when this will be rectified? I have been told that if there is an issue with a card with a chip the seller ( me ) is ultimately responsible for damages that the customer may incur so needless to say I am anxious about having my reader issue fixed.</P> <P>&nbsp;</P> <P>Denise</P> Sun, 21 Sep 2025 12:30:09 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/46897#M7065 densiehipklip 2025-09-21T12:30:09Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/47036#M7066 <P>Have you attempted to connect the chip reader to any other device? &nbsp;If it connects to another device, the issue is with your phone. &nbsp;I have six chip readers here that I use and none of them have had any issues connecting. &nbsp;If it won't connect to any other devices, then the chip reader is likely having issues. &nbsp;I'd check and see what/if any warranty the reader has, or I'd stop over at Best Buy and pick up a new one. &nbsp;</P> <P>&nbsp;</P> <P>Have you contacted Square Support directly? &nbsp;</P> Wed, 23 Aug 2017 22:25:12 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/47036#M7066 jjgard 2017-08-23T22:25:12Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/85360#M7067 <P>I recently had to get a new phone, also a Samsung (A5), quite similar to the old one, however, when I plugged in the square nothing happened. Might need to install software again? I've sent in an email, waitiing to hear their response</P> Mon, 25 Jun 2018 15:42:52 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/85360#M7067 sandimalboeuf 2018-06-25T15:42:52Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/85739#M7068 <P>Thanks for reaching out and sorry to hear about the trouble, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/116843">@sandimalboeuf</a>. I went to check on this and it looks like you were able to get in touch with our Customer Success team by the time we got to your post here. If anything else comes up, let us know!&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 28 Jun 2018 20:01:47 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-chip-card-reader-isn-t-connecting-to-my-Samsung-5-phone/m-p/85739#M7068 Tom 2018-06-28T20:01:47Z