thread Re: Age verification prompt? in Hardware Setup & Troubleshooting

How can I turn on the age restriction verification prompt?

MPDC — Sun, 21 Sep 2025 07:35:38 GMT

The title of this thread has been edited from the original: Age verification prompt?

Hi,

For our alcoholic drinks, we have age restriction turned on and set to 21+ but when someone buys an alcohol drink at the register, it does not prompt our staff to check ID. We're using the square restaurant register.

Re: Age verification prompt?

HC_Charlie — Tue, 02 Jul 2024 23:01:12 GMT

Hello @MPDC thanks for your post. I would check each age restricted item, I don't know if you can set this "globally" for every sale, so you may need to edit each item. There should be an option to edit the item (drink, etc.) and mark it as age restricted. Here's the step by step:

Set an age restriction

Sign in to your Square Dashboard and click Items & orders > Items > Item Library.
Click Create item or select an existing item.
Click Set next to Age restriction.
By default, you will have three options for an age restriction:
- Buyer must be 18+
- Buyer must be 19+
- Buyer must be 21+
Choose a minimum age restriction, then click Set.
You can also set up a custom age restriction. Click Custom and input your chosen age, then click Set.

Hopefully this will help with your issue. Maybe another seller more familiar with Square for Restaurants can offer better solutions instead of editing each item.

Re: Age verification prompt?

MPDC — Sat, 06 Jul 2024 17:25:22 GMT

Hi,

yes, I understand how to enable it — we have it turned on for each item and we have double and triple checked. Yet it does not prompt our staff at the register to verify ID for those items where age restriction has been set.

Re: Age verification prompt?

MayaP — Mon, 08 Jul 2024 20:59:52 GMT

Hey @MPDC, oh no! I am happy to investigate this further.

To confirm what app are you using to process payments using the age restriction feature?

Re: Age verification prompt?

MPDC — Tue, 09 Jul 2024 18:44:56 GMT

We are using the Square register.

Re: Age verification prompt?

Katie_SQ — Wed, 10 Jul 2024 04:13:10 GMT

Hi there @MPDC 👋 Are you running Square for Restaurants or Square for Retail on your Square Register?

While you can set age restrictions on items in your Item library, the prompts for age verification are only available on the Square for Retail POS App. To use this feature, you would need to be using the Square for Retail POS App on an iPad or iPhone running the latest version of iOS.

Please let me know if you have any other questions. 🙂

Re: Age verification prompt?

MPDC — Sun, 14 Jul 2024 21:22:10 GMT

We are using square for restaurants.

Curious - why wouldn't this be available for square for restaurants? We are a cafe/coffee shop and we serve alcohol.

Re: Age verification prompt?

Electricalshop — Fri, 18 Oct 2024 10:16:06 GMT

I to am not having any success getting this to work. I've even reset the till in the hope that it might start working!

Did you ever get it to start working?