thread Re: I put my chip card into the reader and automatically it cancels my card in Hardware Setup & Troubleshooting

I put my chip card into the reader and automatically it cancels my card

kevinsavage — Sun, 21 Sep 2025 12:26:55 GMT

So your debit doesn't take chip AT ALL!!!! something you should tell the customers before they pay for the reader. I live in a community where the tap feature is not on the card so they MUST put the chip in to pay debit!! So I will lose sales?? not sure why you made it that way.

Re: I put my chip card into the reader and automatically it cancels my card

VanKalkerFarms — Sun, 14 Jan 2018 01:36:43 GMT

ah, you're in Canada, that makes sense now why you were having errors. it was a non-Interac debit card. yes, interac debit cards are accepted via tap not chip.

the reader page does say that it has to be interac tap

https://squareup.com/shop/hardware/ca/en/products/chip-card-reader-with-nfc-ca

Re: I put my chip card into the reader and automatically it cancels my card

Lindsay — Tue, 05 Mar 2019 20:11:52 GMT

Will this reader eventually come out with an update in order to take chip interac payments? I find a ton of people disable their tap to avoid theft and I prefer not to take credit cards to avoid the extra fees.

Re: I put my chip card into the reader and automatically it cancels my card

Chad — Thu, 07 Mar 2019 23:39:14 GMT

Hello @Lindsay!

We are working to expand our debit card processing options in Canada. I know the $100 dollar tap limit can be a pain for debit transactions. I don't have a timeline I can share, but it is something we're working on! 🙂