thread Contactless chip card reader does not connect to my Galaxy S5 NEO in Hardware Setup & Troubleshooting

Contactless chip card reader does not connect to my Galaxy S5 NEO

BPMA — Sun, 21 Sep 2025 12:25:58 GMT

Samsung Galaxy S5 NEO, Keeps showing device incompatible. It is connected to my phone in my Bluetooth list but will not connect to my Square app. Did all the normal stuff, reset reader, rebooted device, developer options are off. Connected to my IPod Touch 5 fine so I assume the reader is OK. Is the NEO incompatible? If so, any rrecommendations for a good Android tablet that will work? Do not want an iPad

Re: Contactless chip card reader does not connect to my Galaxy S5.

Helen — Tue, 20 Mar 2018 00:31:00 GMT

Hello @BPMA! Unfortunately we haven't tested this device yet so we can't guarantee it will work with the contactless and chip card reader. I will let the hardware team know that you'd like to use this device and if it's supported in future we'll update this Device Compatibility website.

That site should also be useful if you are looking at new Android tablets. You can use it to double check that a device is supported before buying!