https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Green-light-when-charging-contactless-won-t-show-up-on-1-iPad/m-p/82395#M6717 <P>Hmm that sounds strange <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/111151">@ShadyLaneEst</a> and it does sound there's an issue with that specific iPad. If you haven't already can you go through these <A href="https://squareup.com/help/us/en/article/4992" target="_blank">Point of Sale troubleshooting steps</A>&nbsp;on the iPad in question?</P> <P>&nbsp;</P> <P>Do you have another reader to test that iPad with? If you think it might be the contactless and chip card reader please try these <A href="https://squareup.com/help/us/en/article/5673#my-reader-wont-pair-with-my-device" target="_blank">additional troubleshooting steps for contactless reader connection issues</A>.</P> <P>&nbsp;</P> <P>It might also help to <A href="https://squareup.com/help/us/en/article/4993" target="_blank">call our CS team</A>&nbsp;so they can talk through all of the steps you've done already and help you to fix this.&nbsp;</P> Wed, 23 May 2018 15:24:19 GMT Helen 2018-05-23T15:24:19Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Green-light-when-charging-contactless-won-t-show-up-on-1-iPad/m-p/82051#M6716 <P>I have 3 square stand set ups. One iPad when docked or not won’t activate the card reader when I press charge. Drop another iPad in and it works... it’s updated and identical iPad</P> Sun, 21 Sep 2025 12:25:01 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Green-light-when-charging-contactless-won-t-show-up-on-1-iPad/m-p/82051#M6716 ShadyLaneEst 2025-09-21T12:25:01Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Green-light-when-charging-contactless-won-t-show-up-on-1-iPad/m-p/82395#M6717 <P>Hmm that sounds strange <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/111151">@ShadyLaneEst</a> and it does sound there's an issue with that specific iPad. If you haven't already can you go through these <A href="https://squareup.com/help/us/en/article/4992" target="_blank">Point of Sale troubleshooting steps</A>&nbsp;on the iPad in question?</P> <P>&nbsp;</P> <P>Do you have another reader to test that iPad with? If you think it might be the contactless and chip card reader please try these <A href="https://squareup.com/help/us/en/article/5673#my-reader-wont-pair-with-my-device" target="_blank">additional troubleshooting steps for contactless reader connection issues</A>.</P> <P>&nbsp;</P> <P>It might also help to <A href="https://squareup.com/help/us/en/article/4993" target="_blank">call our CS team</A>&nbsp;so they can talk through all of the steps you've done already and help you to fix this.&nbsp;</P> Wed, 23 May 2018 15:24:19 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Green-light-when-charging-contactless-won-t-show-up-on-1-iPad/m-p/82395#M6717 Helen 2018-05-23T15:24:19Z