thread Re: Contactless and chip reader not pairing in Hardware Setup & Troubleshooting

Contactless and chip reader not pairing

BookLady — Sun, 21 Sep 2025 12:24:28 GMT

My reader had been working fine but stopped working during a transaction. I use the reader with a tablet. I have tried everything (restarted reader and tablet, dumped app and reinstalled, disconnected reader). I even tried pairing it with my apple phone (which has worked in the past) but it is not working. When I go to the "pair a reader" I press the button on the reader until it blinks orange and then (instead of starting the process of "establishing a secure connection") it blinks green once right away and then nothing happens (same thing happens when I try to connect on my phone). Please help!

Re: Contactless and chip reader not pairing

BookLady — Sat, 18 Aug 2018 17:21:32 GMT

Also, bluetooth is fine as is the internet connection.

Re: Contactless and chip reader not pairing

Craig78 — Mon, 27 Aug 2018 15:26:04 GMT

No one replied to ix this yet?? Im having the same issues??

Re: Contactless and chip reader not pairing

Chad — Wed, 29 Aug 2018 23:59:02 GMT

I'm sorry no one followed up with you @BookLady. I'll do my best to get you and @Craig78 up and running again.

What I find weird is the fact that the four orange lights jump to one green light without pairing. Have you tried doing a hard reset on the reader by holding down the power button for 20 seconds and then releasing?

I'll keep an eye out for your replies! 👀

Re: Contactless and chip reader not pairing

LouiseFedirko — Sun, 09 Sep 2018 01:23:21 GMT

I am also having an issue with the chip reader not pairing. When I push the button to turn orange lights they do not come on only green and red

Re: Contactless and chip reader not pairing

Craig78 — Mon, 10 Sep 2018 13:57:59 GMT

After doign several hard resets... it finally worked! But i lost hours.

Re: Contactless and chip reader not pairing

Tom — Tue, 11 Sep 2018 17:38:33 GMT

Glad you were able to get the reader to work, @Craig78.💪 Sorry to hear about the lost time—we definitely do not want that to happen. If this continues to be an issue, please let us know.👀

@LouiseFedirko—if you're seeing red lights, you might have held the power button too long and you'll need to try pairing again. Be sure to press the reader's power button for 3-10 seconds. Hope that helps!