https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Chip-reader-will-no-longer-accept-cards/m-p/91251#M6665 <P>I'm sorry to hear about this <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/127353">@Catherine1</a>. I recommend filling a <A href="https://squareup.com/shop/hardware/ca/en/return/warranty" target="_blank">warranty</A> for this reader if you are within one year of your purchase date. We will ship you another one and you can return the broken one in the same box.&nbsp;</P> Fri, 24 Aug 2018 18:57:23 GMT Chad 2018-08-24T18:57:23Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Chip-reader-will-no-longer-accept-cards/m-p/91241#M6664 <P>We accepted a USA card that seemed to be thicker and heavier than normal - the card did not have tap capabilities.&nbsp; After accepting payment we could no longer accept any chip payments on any other cards as the cards could not be inserted into square reader.&nbsp; I forced one card in and it damaged the card.&nbsp; The reader will still accept tap payments under $100.</P> Sun, 21 Sep 2025 12:24:18 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Chip-reader-will-no-longer-accept-cards/m-p/91241#M6664 Catherine1 2025-09-21T12:24:18Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Chip-reader-will-no-longer-accept-cards/m-p/91251#M6665 <P>I'm sorry to hear about this <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/127353">@Catherine1</a>. I recommend filling a <A href="https://squareup.com/shop/hardware/ca/en/return/warranty" target="_blank">warranty</A> for this reader if you are within one year of your purchase date. We will ship you another one and you can return the broken one in the same box.&nbsp;</P> Fri, 24 Aug 2018 18:57:23 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Chip-reader-will-no-longer-accept-cards/m-p/91251#M6665 Chad 2018-08-24T18:57:23Z