thread Alcatel A30 Tablet pin not working in Hardware Setup & Troubleshooting

Alcatel A30 Tablet pin not working

Plainsbreaker — Sun, 21 Sep 2025 12:24:09 GMT

When a credit card is inserted in my square reader the Alcatel A30 tablet doesn't recognice the customers pin. Nothing will appear when the keypad it touched. This isn't an issue when the Sqaure is connected to my phone. All other functions in the square app work fine on the tablet. Is this a known issue? The Square website says this device is compatible.

Re: Alcatel A30 Tablet pin not working

VanKalkerFarms — Wed, 05 Sep 2018 20:23:20 GMT

what do you mean the customer's pin? all debit cards are run as credit. there is not a pin entry screen.

Re: Alcatel A30 Tablet pin not working

Plainsbreaker — Wed, 05 Sep 2018 20:34:34 GMT

Debit cards can only be tapped. In Canada credit cards can be chip and pin or tap and some people do not have tap activated. So they can insert their credit card and type in the pin number for their credit card. A pin is used instead of a signature for hightened security.

Re: Alcatel A30 Tablet pin not working

VanKalkerFarms — Wed, 05 Sep 2018 22:04:08 GMT

somehow your post made it onto the US board instead of the Canada community board. that's why I said they are run as credit, I knew it sounded fishy and should have asked if you were using Square Canada.

Re: Alcatel A30 Tablet pin not working

Plainsbreaker — Wed, 05 Sep 2018 22:08:12 GMT

Thanks for your reply. I didn't realize there were different boards for the two countries. I'll post to the Canadian forum. Thanks again!

Re: Alcatel A30 Tablet pin not working

VanKalkerFarms — Wed, 05 Sep 2018 22:57:27 GMT

It’s supposed to automatically move it based on ip.

@Kpay or @katieand any ideas on this pin problem?

Re: Alcatel A30 Tablet pin not working

Chad — Thu, 06 Sep 2018 23:01:21 GMT

It's super weird that it's only effecting the PIN screen @Plainsbreaker.

Have you tried deleting and reinstalling the app? Also is software on the tablet up to date as well?

This might be something we would have the engineers look at. 🤔

Re: Alcatel A30 Tablet pin not working

Plainsbreaker — Thu, 06 Sep 2018 23:14:24 GMT

Thanks for your reply. Yes I did a delete and reinstall of the app and the tablet OS is up to date as well. Neither fixed the iaaue, it's puzzling.

Re: Alcatel A30 Tablet pin not working

Chad — Thu, 06 Sep 2018 23:19:58 GMT

I recommend giving our Customer Success Team a call so they can take a closer look at this. It could be a bug specific to this device @Plainsbreaker.

Re: Alcatel A30 Tablet pin not working

Plainsbreaker — Thu, 06 Sep 2018 23:20:39 GMT

Will do! Thanks for your help.