thread Re: My Galaxy S8 active will work with card swipe, but will not pair with wireless reader. in Hardware Setup & Troubleshooting https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-Galaxy-S8-active-will-work-with-card-swipe-but-will-not-pair/m-p/107410#M6612 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/149914">@KellyW</a> - Are you receiving any error messages or any strange light combinations on the reader when attempting to pair? Also, have you already given these <A href="http://squ.re/2hS2dQd" target="_blank">troubleshooting steps</A> a try? If those don't help, I recommend reaching out to our <A href="http://squ.re/contact" target="_blank">CS team</A> so they can make sure the reader is not damaged or anything as well as advise on next steps.</P> Fri, 25 Jan 2019 19:21:59 GMT puka 2019-01-25T19:21:59Z My Galaxy S8 active will work with card swipe, but will not pair with wireless reader. https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-Galaxy-S8-active-will-work-with-card-swipe-but-will-not-pair/m-p/107273#M6611 <P>I have tries several times to pair my new wireless reader to my Galaxy S8 active with no success. I updated the app on ky phone, even made sure both devices were fully charged. Still nothing... did I pay $50 for paper weight? Please help!</P> Sun, 21 Sep 2025 12:23:40 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-Galaxy-S8-active-will-work-with-card-swipe-but-will-not-pair/m-p/107273#M6611 KellyW 2025-09-21T12:23:40Z Re: My Galaxy S8 active will work with card swipe, but will not pair with wireless reader. https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-Galaxy-S8-active-will-work-with-card-swipe-but-will-not-pair/m-p/107410#M6612 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/149914">@KellyW</a> - Are you receiving any error messages or any strange light combinations on the reader when attempting to pair? Also, have you already given these <A href="http://squ.re/2hS2dQd" target="_blank">troubleshooting steps</A> a try? If those don't help, I recommend reaching out to our <A href="http://squ.re/contact" target="_blank">CS team</A> so they can make sure the reader is not damaged or anything as well as advise on next steps.</P> Fri, 25 Jan 2019 19:21:59 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-Galaxy-S8-active-will-work-with-card-swipe-but-will-not-pair/m-p/107410#M6612 puka 2019-01-25T19:21:59Z