thread Re: Server Unavailable - Unable to Set Up Account in Hardware Setup & Troubleshooting

Server Unavailable - Unable to Set Up Account

Buurd — Sun, 21 Sep 2025 12:23:12 GMT

Needed a square reader for my artist alley tomorrow but it seems I just threw $50 out the window.

Since yesterday when trying to set up my account, it's been allowing me through all the steps of setting up my account to accept payments - until I hit submit. I get a message of "server unavailable."

I've already taken these steps to no avail:

- Restarted my device

- Checked for updates

- Reinstalled the app

- Logged in and out of Square App.

- Made a new account.

- Tried a different internet network.

- Tried calling support (they won't allow my account to call them appaently?)

- Tried emailing support (they said they don't accept emails to the listed email, and to try their site instead.)

- I've emailed via the site, waiting on reply.

I'm located in BC, Canada if that makes any difference? But I checked their site and it's listed that everything is running fine.'I've also tried setting up about eight times already, within the 10min limit.

Re: Server Unavailable - Unable to Set Up Account

Chad — Mon, 25 Mar 2019 19:54:14 GMT

That's definitely weird @Buurd.

Have you tried completing your account on the Square Dashboard? You would sign in with the same email address and password.

Please let me know if this method still gives you trouble.

Re: Server Unavailable - Unable to Set Up Account

MichaelRosebud — Tue, 10 Dec 2019 00:44:38 GMT

I am experiencing a similar problem - "Server Unavailable" for the past three days. I have also attempted to contact Support, which says "Currently Unavailable".

Re: Server Unavailable - Unable to Set Up Account

nika — Wed, 11 Dec 2019 13:55:20 GMT

@MichaelRosebud That's strange. Have you tried to contact us since you last posted? If so, are you still having trouble?