thread Re: Why am I getting “account ineligible” after connecting the Square reader? in Hardware Setup & Troubleshooting

Why am I getting “account ineligible” after connecting the Square reader?

Felisandleveret — Sun, 21 Sep 2025 12:22:30 GMT

Why am I getting “account ineligible” after connecting Bluetooth to the square reader.

Full disclosure, just recently signed up to square and linked my account, yesterday.

Thanks for for your help!

Re: Account ineligible

ashc — Mon, 10 Jun 2019 20:33:52 GMT

Hi @Felisandleveret! Welcome to the Seller Community.

It sounds like you may of purchased the reader in a different country than the one you're currently trying to use it in. They are landlocked to where they're purchased so you'd only be able to use the reader in the country where it was purchased.

Re: Account ineligible

Felisandleveret — Mon, 10 Jun 2019 21:41:58 GMT

I will be returning all your product to amazon as defective merchandise as per your advice of it being ineligible to be used in the country it was sold in. This is very disconcerting.

Re: Account ineligible

Helen — Mon, 10 Jun 2019 22:47:04 GMT

@Felisandleveret I'm so sorry that you couldn't use the reader you received in Canada! You could order the reader from the Square Online Store or from other retailers like Staples or Apple.

Re: Why am I getting “account ineligible” after connecting the Square reader?

Rittwage14 — Wed, 02 Feb 2022 02:11:41 GMT

Where should they be bought

Re: Why am I getting “account ineligible” after connecting the Square reader?

JJ_ — Tue, 01 Feb 2022 23:34:01 GMT

Correct @Rittwage14

Readers purchased on our Hardware Shop will come ready to be linked on any location but they will lock to the location that they are first paired to.

I hope this information is helpful!

Re: Why am I getting “account ineligible” after connecting the Square reader?

Rittwage14 — Wed, 02 Feb 2022 02:10:29 GMT

I'm glad I checked because I was going to buy one of eBay because I'm currently using the swipe reader so I'll buy one off of your website instead