thread Re: Square app crashes when accepting debit chip in Hardware Setup & Troubleshooting

Square app crashes when accepting debit chip

amylafleurbkpr — Sun, 21 Sep 2025 12:21:03 GMT

I was testing it with my own debit card and the entire app crashes when the payment is processing. It also makes my printer stop working until I restart the printer. Credit cards and debit tap work fine. (Using an iPad with latest iOS update.)

Re: Square app crashes when accepting debit chip

JustinC — Wed, 27 Nov 2019 17:25:18 GMT

@amylafleurbkpr

Oh no! That's definitely not what's supposed to happen here. Thanks for checking that the iOS is up to date - have you tried any other troubleshooting steps? Reinstalling the POS app tends to fix most glitchy issues from my experience.

Keep us updated!

Re: Square app crashes when accepting debit chip

amylafleurbkpr — Wed, 27 Nov 2019 20:41:10 GMT

Deleting and reinstalling the Square app fixed it, thanks for the tip!

Re: Square app crashes when accepting debit chip

JustinC — Wed, 27 Nov 2019 20:59:04 GMT

🙌 Right on @amylafleurbkpr! Glad it worked out 😊