how do I change the readers country

Amusedangel — Sun, 21 Sep 2025 12:19:37 GMT

My reader will not pair with my Apple diverse, states that it is for another country. I bought it from staples in canada, they won’t take it back, is there any way to change the country?

Re: how do I change the readers country

Helen — Wed, 06 May 2020 18:55:29 GMT

That's strange @Amusedangel. If you bought the reader in Canada and you are in Canada you should not see this error message.

(You could see this error if you bought the reader in Canada and then travelled to another country, e.g. crossed the border to the US.)

If you're still having issues please call our Customer Success team so we can investigate!

thread Re: how do I change the readers country in Hardware Setup & Troubleshooting

how do I change the readers country

Re: how do I change the readers country