thread Re: Saving Square Terminal from Liquid Cleaner in Hardware Setup & Troubleshooting

Saving Square Terminal from Liquid Cleaner

PlantSellerYEG — Sun, 21 Sep 2025 12:18:11 GMT

A staff member had accidentally sprayed liquid cleaner onto the screen of the Square Terminal to disinfect the device and the liquid must have gotten into the device on the bottom of the screen as the screen no longer works. Is there any hope in saving the Square Terminal or do I have to get a new one?

Re: Saving Square Terminal from Liquid Cleaner

Kassi_ — Tue, 23 Jun 2020 20:34:23 GMT

Oh no @PlantSellerYEG !

Sorry to hear that - I would recommend calling our Support Team ASAP. We have a dedicated Hardware Team that would be able to give instructions on how you can proceed.

Please let me know if you have any other questions.