thread Re: Connection errors on terminal in Hardware Setup & Troubleshooting

Connection errors on terminal

Blackdogukee — Sun, 21 Sep 2025 12:17:20 GMT

I can’t seem to figure out why there is a connection error almost every time I process a transaction lately. Doesn’t seem to matter if it’s tap or inserted card, or what type of card. I have to turn the wifi off and then back on with every transaction. I have restarted my router and also done a factory reset. Also software is up to date on the terminal. Help! (Wifi is also working fine)

Re: Connection errors on terminal

nika — Sat, 01 Aug 2020 13:54:45 GMT

Hey @Blackdogukee. Sorry that keeps happening.

Definitely take a look at Joe's Best Answer on this thread that has some extremely helpful troubleshooting steps. I hope they can get everything up and running smoothly for you. But if not, I'd recommend getting in touch with our Support Team so they can check into it further if needed.