thread Re: I got a reader damaged message yesterday .. only had the reader two months .. in Hardware Setup & Troubleshooting

I got a reader damaged message yesterday .. only had the reader two months ..

kyotoroaster — Sun, 21 Sep 2025 12:16:50 GMT

I bought a whole system two months ago and my reader just failed .. reader damaged note ...

is it still under warranty ? I know it wasn’t dropped or damaged because I was working and it failed in the middle of my shift .. my old reader which I’ve had for years is fine .. so I know it’s the unit

Re: I got a reader damaged message yesterday .. only had the reader two months ..

ashc — Tue, 08 Sep 2020 11:39:05 GMT

Sorry to hear this @kyotoroaster.

It would still be under warranty yes. You can read about our warranty process on the Support Centre.

It also links the warranty page on this article. ^