thread My square is not Pairing to my phone in Hardware Setup & Troubleshooting

My square is not Pairing to my phone

Carbon — Sun, 21 Sep 2025 12:16:07 GMT

Hi , so I tried pairing my square to my phone but it doesn't even connect.. how can i fix this?

Re: My square is not Pairing to my phone

Provision — Thu, 29 Oct 2020 00:06:52 GMT

Hello,

If your phone meets the requirements and it is still not pairing. I would recommend you contact Square's tech support as they would be able to work with you to get your Square up and running.

Re: My square is not Pairing to my phone

KParent — Thu, 29 Oct 2020 06:03:37 GMT

If you've had your Square reader paired with another device, you'll have to go into the bluetooth settings to "forget" it on that device. I had trouble pairing on my phone after having it paired on my ipad and this is what fixed it for me. Hope this helps.

Re: My square is not Pairing to my phone

Helen — Thu, 29 Oct 2020 17:49:33 GMT

@Carbon So sorry to hear your having trouble pairing your reader. The tips shared by @Provision and @KParent are great - thank you very much.

If you're still having issues these troubleshooting steps to pair your reader should help. We've also shared troubleshooting steps for the contactless and chip and PIN reader in this Community post. Last but not least if you'd like to give us a call, here are the steps to reach out.

Hope this helps!