thread Square site does not open on iPad in Hardware Setup & Troubleshooting

Square site does not open on iPad

Sunrisedundas — Sun, 21 Sep 2025 12:14:16 GMT

We have developed using Square Online website but the site does not display on older iPads.

For example iOS 10.3.3 is an up to date version on some older iPads. Nothing happens when following a link that works on other devices.

Re: Square site does not open on iPad

Joe — Wed, 10 Feb 2021 12:47:55 GMT

Hi @Sunrisedundas 👋Welcome here to the Seller Community! We are happy to have you join us.

We can help clarify a bit here. Older versions of the iPad or any other device that is only capable of running an outdated version of its operating software can often encounter issues trying to access application software that is meant for newer versions and devices.

If you're encountering issues trying to access Square's website on your older iPad version, we would recommend trying another mobile browser version. Which browser are you currently using?

Re: Square site does not open on iPad

Sunrisedundas — Wed, 10 Feb 2021 14:49:30 GMT

Thanks Joe

We can't predict what devices people use when trying to access our store, and are just trying to cover all bases. In this case older iPads are still current and have as up to date OS software as Apple will provide, just not the very latest iOS. So it's a shame that the Square web service does not handle it.

Re: Square site does not open on iPad

Joe — Wed, 10 Feb 2021 15:29:15 GMT

Ah, that makes sense @Sunrisedundas - I was assuming you were working with this older version for site editing.

Unfortunately, customers will need to be running a somewhat current version of their own software in order to access certain features of the Online Store. In the same way that car mechanics can't ensure that owners take basic maintenance on their vehicle - like changing the oil, we encounter a lot of Sellers who also struggle with customers who don't update their devices.

Hopefully we can generate some dialogue here and get some suggestions from other Sellers on finding a successful workaround on this issue.