thread Re: App keeps crashing in Hardware Setup & Troubleshooting

App keeps crashing

BillysExpress — Sun, 21 Sep 2025 12:13:57 GMT

App crashing every time I try to go to settings. (Unfortunately, Square Point of Sale has stopped)

yes have force stopped app, yes have reset device, yes have uninstalled and re-installed app.

reason I am trying to go to settings is because won't read my card reader all of a sudden, without settings, can't reconnect card reader.

Tried to switch to my mobile device. I can access the settings menu but can't pair the card reader. Pairing just fails and the reader goes from blinking orange to red. Yes Bluetooth etc is tuned on.

Re: App keeps crashing

AshleyK — Sat, 27 Feb 2021 14:25:22 GMT

@BillysExpress that sounds super frustrating and I'm sorry that you're experiencing this. I just want to be sure - what is the original device you're using and how long have you owned the Contactless and Chip Reader? It may be a software issue.

Also, you mentioned a mobile device - does the app crash in the mobile device, or just not pair to the Contactless and Chip Reader?

Re: App keeps crashing

BillysExpress — Sat, 27 Feb 2021 16:28:41 GMT

Thank you for the reply. Seems to be working fine today. Must have been an issue on your end. It happens ....

Re: App keeps crashing

BillysExpress — Sat, 27 Feb 2021 16:32:15 GMT

Original device is a Samsung tablet, the same chip reader has been used for about 3 years I believe.

No the app didn't crash at all on the mobile, just wouldn't pair the reader.

Actually reader works on tablet BUT I still cannot access settings, app crashes if you go to settings, everything else about the app works

Re: App keeps crashing

AshleyK — Sat, 27 Feb 2021 20:28:02 GMT

Can you check to make sure what software version your Samsung Tablet is? Also, to pair your Contactless and Chip Reader to the mobile device, try doing a hard reset by holding the Contactless and Chip Reader power button for 10-12 seconds until all the buttons flash red. Let it rest for a few seconds, then try to pair it again.

Re: App keeps crashing

BillysExpress — Mon, 01 Mar 2021 17:27:18 GMT

Android version 5.1.1

Yes, that was the first thing I tried, chip powered down to red, restarted in will not pair.

Not really worried about if it pairs to my mobile, that was an attempted temporary solution.

I have to find out why the app is crashing when I hit the settings button. I still can't print customer recipes because I can't use my printer because I can't access settings.

Re: App keeps crashing

isabelle — Mon, 01 Mar 2021 19:11:42 GMT

Please give our Support Team a call today if you have a minute. I want them to look into this further to find a more permanent/consistent solution @BillysExpress.