thread Re: Square reader won’t stay connected in Hardware Setup & Troubleshooting

Square reader won’t stay connected

BrandonHilbert — Sun, 21 Sep 2025 12:12:52 GMT

I’ve tried forgetting the device, quitting the app, restarting my phone, and resetting the reader.

i can connect to the reader, but when I leave the app and come back it disconnects me every time. And I can reconnect, but only if I forget device and reconnect.

Was working fine for past several weeks until yesterday

Re: Square reader won’t stay connected

Arie — Tue, 13 Jul 2021 05:53:52 GMT

Hi @BrandonHilbert,

Thank you for writing in, and welcome to our Seller Community!

I'm sorry to hear you're having trouble with your Square Reader. It looks like you've given some troubleshooting steps a try already.

Please follow these steps as well, and reach out to our CS team here if you're still running into issues with this reader.