thread My readers will not accept PIN Transactions in Hardware Setup & Troubleshooting

My readers will not accept PIN Transactions

HopeHotShot — Sun, 21 Sep 2025 12:12:33 GMT

Up until 3 weeks ago, my 2 square readers worked fine. Now neither one will accept non tap or PIN transactions. I have re installed, re booted, following all leads I could find on the internet, but they still won't process a PIN action.

I have one customer in particular that can only pay with a PIN card. This is especially important as this customer is sometimes 75% of my overall business...

Help!

Re: My readers will not accept PIN Transactions

Valentina — Sat, 21 Aug 2021 01:01:06 GMT

Hi there @HopeHotShot 👋

If you give us a call or send an email our way, our team can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨