thread Re: Thermal Paper for Square Terminal in Hardware Setup & Troubleshooting

Thermal Paper for Square Terminal

PlantSellerYEG — Sun, 21 Sep 2025 12:10:41 GMT

Can you use 2.25" wide x 60 ft long rolls of thermal paper in the Square Terminal?

Re: Thermal Paper for Square Terminal

tranguyen — Thu, 09 Dec 2021 14:29:15 GMT

Hey @PlantSellerYEG, thanks for your post! I checked and it looks like the width is just slightly smaller than what the Terminal needs. I'd recommend using the Terminal printer paper since it'll fit best.

Re: Thermal Paper for Square Terminal

MeadowBrae — Wed, 01 Mar 2023 18:53:49 GMT

Re: Thermal Paper for Square Terminal

MeadowBrae — Wed, 01 Mar 2023 18:54:02 GMT

I wish to use the narrower printer paper as well as we have a few boxes left over from our last POS system. The printer came with a paper guide to use the smaller width paper and the instructions says to follow the online manual to reset the memory on the printer. I followed those instructions BUT it is the Square software that only give the wider option for the paper.
There MUST be a way to reset the printer.

Re: Thermal Paper for Square Terminal

k_atie — Thu, 02 Mar 2023 09:53:40 GMT

Hi @MeadowBrae, thank you for your post.

Just to clarify - are you looking to use narrower printer paper for the Square Terminal? As Tra mentioned previously, it would be best to use the printer paper designed for the Square Terminal for optimal function. There currently isn't a way to reset the built-in printer for the Square terminal.

If you are looking to reset a receipt or kitchen printer, you will need to get in touch with the printer brand to find out if this is something that is possible.