thread Re: Problems printing automatically for Online Orders in Hardware Setup & Troubleshooting

Problems printing automatically for Online Orders

SD-AVSAR — Sun, 21 Sep 2025 12:09:52 GMT

After setting it all up - I am able to get the KOT print automatically, but only if the Square app is running actively.

If the Square app is running in the background, the KOT does not print, unless you switch to have this app running in the foreground.

This is a problem because we do use our iPad for other functions and find it overkill to have a dedicated iPad just for KOT from Square online orders.

Re: Problems printing automatically for Online Orders

BernadetteA — Sat, 29 Jan 2022 22:56:42 GMT

Welcome to the Seller Community, @SD-AVSAR 👋

I believe the app must be running in order for tickets to automatically print, however, I'm trying to get clarification for you.

Just to confirm, the orders are placed from your online website, correct? Are you using third-party delivery at all?