thread Re: Terminal won't start in Hardware Setup & Troubleshooting

Terminal won't start

Pglaicer — Sun, 21 Sep 2025 12:09:18 GMT

I have a square terminal, it's fully charged but won't turn on. Any help would be greatly appreciated

Re: Terminal won't start

abcdefg123 — Mon, 12 Sep 2022 05:35:10 GMT

I'm facing the same issue. Did you find any ways to make it work?

Re: Terminal won't start

RobynR — Tue, 13 Sep 2022 22:21:21 GMT

Hey @abcdefg123 @Pglaicer,

Sorry trouble has brought you both to the Community, but I want to send a warm welcome.

How do you know the device is fully charged? Is the screen completely black? Can you please send me a picture of your Square Terminal screen?

I look forward to your reply.

Re: Terminal won't start

Urbanmerchco — Sun, 04 Jun 2023 19:04:24 GMT

Mine is charged and I tried holding power down for 40 seconds to restart, nothing. It's completely bricked.

Re: Terminal won't start

_Violet — Mon, 05 Jun 2023 21:17:09 GMT

Hi @Urbanmerchco - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community.

I suggest starting out by putting your Terminal on the charger. Then proceed to follow the troubleshooting steps for factory resetting your Terminal listed here. If you are unable to get a response from the Terminal, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

square terminal not turn on

ArlinCanada — Sun, 10 Mar 2024 21:08:27 GMT

My Square terminal can not turn on, it's keeping black screen. I have charged it over 20 minutes, and held down the power button 40 seconds try to wake it up but still no any response. Help!

Re: square terminal not turn on

_Violet — Mon, 11 Mar 2024 19:40:30 GMT

Hi @ArlinCanada - Thanks for reaching out to us here on the Square Seller Community. I'm sorry to hear that you're having some trouble with your Square Terminal.

I went ahead and merged your post to an existing thread where other Square Sellers have experienced this issue as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

Please see the reply from me, above, for the next steps you should take. Let us know how it goes!

Re: Terminal won't start

ArlinCanada — Mon, 11 Mar 2024 20:11:38 GMT

Thank you for your reply. The problem has been solved after I plugged in and charged for a few hours. I guess it was because the battery ran out for a long time.