https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Damaged-but-brand-new/m-p/396243#M5850 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/473088">@lauramurdoch</a>,</P> <P>&nbsp;</P> <P>I noticed it's your first post, welcome to our community <span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;</P> <P>&nbsp;</P> <P>Sometimes the security mechanism in a Square Reader can be triggered accidentally, resulting in the reader being damaged. When this happens, you can order a warranty replacement online via <A href="https://squareup.com/shop/hardware/us/en/return/warranty" target="_blank">this form</A>.&nbsp;</P> <P>&nbsp;</P> <P>Please let us know if you have any further questions, we're happy to help! &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</P> Tue, 20 Sep 2022 02:07:51 GMT Arie 2022-09-20T02:07:51Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Damaged-but-brand-new/m-p/395965#M5849 <P>Hey,&nbsp;</P><P>&nbsp;</P><P>My reader is saying it is permanently damaged but it is brand new. Any suggestions?&nbsp;</P> Sun, 21 Sep 2025 12:07:42 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Damaged-but-brand-new/m-p/395965#M5849 lauramurdoch 2025-09-21T12:07:42Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Damaged-but-brand-new/m-p/396243#M5850 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/473088">@lauramurdoch</a>,</P> <P>&nbsp;</P> <P>I noticed it's your first post, welcome to our community <span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;</P> <P>&nbsp;</P> <P>Sometimes the security mechanism in a Square Reader can be triggered accidentally, resulting in the reader being damaged. When this happens, you can order a warranty replacement online via <A href="https://squareup.com/shop/hardware/us/en/return/warranty" target="_blank">this form</A>.&nbsp;</P> <P>&nbsp;</P> <P>Please let us know if you have any further questions, we're happy to help! &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</P> Tue, 20 Sep 2022 02:07:51 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Damaged-but-brand-new/m-p/396243#M5850 Arie 2022-09-20T02:07:51Z