thread Re: My square contactless shows as damaged in Hardware Setup & Troubleshooting

My square contactless shows as damaged

Behr_M — Sun, 21 Sep 2025 12:07:08 GMT

My prepandemic square contactless and chip reader has been sitting protected in its box for 2 years. Today I installed square on my new phone, charged the hardware, and tried to connect the reader. It shows as connected, but says damaged. If I try to 'forget' it, it will not allow me. I have tried resetting. Turning off phone, etc. I have screen shots but cannot post them here.

Re: My square contactless shows as damaged

JV2 — Sun, 18 Dec 2022 23:11:09 GMT

Same here. Sounds like it’s common. Guess they didn’t factor in a pandemic wait period on these things.

Re: My square contactless shows as damaged

JJ_ — Wed, 21 Dec 2022 22:04:10 GMT

This experience is really unfortunate @JV2 When you have a moment and if you haven't done so yet, please reach out to our Support team so they can look closer into this situation.