thread Re: Square Reader not Compatible in Hardware Setup & Troubleshooting

Square Reader not Compatible

sim-chahal — Sun, 21 Sep 2025 12:06:50 GMT

Hello, I bought a square in Canada, but the square account I initially associated it with was accidentally registered through the US site. I then had to make another account through my personal email in the canadian site, but now I'm getting a notification that the reader is not compatible with the country I am in, and to use a square reader that is specific to this country, when I bought, and used it, in this country. Is there anything I can do to fix this?

Re: Square Reader not Compatible

Kassi_ — Tue, 15 Nov 2022 21:44:34 GMT

Welcome to the Community, @sim-chahal -

When it comes to the readers, they can only be used with an account with the same country. Also, this means that reader and account can only be used in that country as well.

They don't hold any account information, so it will depend on which account you're signed into.

Double check you're signed into the correct app as well. If this doesn't do the trick, please let me know!