https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-won-t-connect-to-WIFI/m-p/621760#M5811 <P>Hey there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/570378">@GroupeHabicom</a>,</P><P>&nbsp;</P><P>We appreciate you getting in touch with this question! Square Terminal Wi-Fi troubleshooting involves some trial and error but there are a few <A href="https://squareup.com/help/ca/en/article/6537-square-terminal-troubleshooting" target="_blank">network requirements</A> we can refer to in this case.<BR /><BR />If you're receiving the message that your network is not compatible, please review the linked article above to compare your network settings with our recommended settings.<BR /><BR />It's important to note that not all networks are compatible with the Square Terminal as they may pose a security risk when processing payments.<BR /><BR />If your network meets the above requirements and you're still running into issues, please reach out to our Support Team<SPAN style="color:#2d3338;"> at 855-809-9000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.</SPAN></P><P>&nbsp;</P><P><SPAN style="color:#2d3338;">You can also get in touch with our Messaging and Email Support Teams here: </SPAN><SPAN style="background-color:transparent;color:#000000;">squ.re/contactsqsupport</SPAN></P> Thu, 08 Dec 2022 01:43:14 GMT Laurie_ 2022-12-08T01:43:14Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-won-t-connect-to-WIFI/m-p/621322#M5810 <P>Our Terminal Square won't connect to WIFI. It says : Impossible to connect because you are using a public network without security. But i'm using my private WIFI which is protected by a password. Why it won't connect? It used to for the past 3 years.</P> Sun, 21 Sep 2025 12:06:29 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-won-t-connect-to-WIFI/m-p/621322#M5810 GroupeHabicom 2025-09-21T12:06:29Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-won-t-connect-to-WIFI/m-p/621760#M5811 <P>Hey there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/570378">@GroupeHabicom</a>,</P><P>&nbsp;</P><P>We appreciate you getting in touch with this question! Square Terminal Wi-Fi troubleshooting involves some trial and error but there are a few <A href="https://squareup.com/help/ca/en/article/6537-square-terminal-troubleshooting" target="_blank">network requirements</A> we can refer to in this case.<BR /><BR />If you're receiving the message that your network is not compatible, please review the linked article above to compare your network settings with our recommended settings.<BR /><BR />It's important to note that not all networks are compatible with the Square Terminal as they may pose a security risk when processing payments.<BR /><BR />If your network meets the above requirements and you're still running into issues, please reach out to our Support Team<SPAN style="color:#2d3338;"> at 855-809-9000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.</SPAN></P><P>&nbsp;</P><P><SPAN style="color:#2d3338;">You can also get in touch with our Messaging and Email Support Teams here: </SPAN><SPAN style="background-color:transparent;color:#000000;">squ.re/contactsqsupport</SPAN></P> Thu, 08 Dec 2022 01:43:14 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-won-t-connect-to-WIFI/m-p/621760#M5811 Laurie_ 2022-12-08T01:43:14Z