https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-enter-credit-card-by-swipe-or-chip-on-G-5-phone/m-p/631295#M5786 <P>With ew G-5Android&nbsp; phone we are unable to process any credit card by swipe or chip reader.&nbsp; Card reader worked with previous G-4 phone, but never been able to make crip reader work with both phones.&nbsp; All transaction must be manual transaction causing delay, inconvenience, and higher cost.&nbsp; A call to Square Customer Service did not offer a solution, except to purchase additional equipment.&nbsp; Most frustrating, as $50 chip reader has never worked.</P> Sun, 21 Sep 2025 12:05:46 GMT Essayons137 2025-09-21T12:05:46Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-enter-credit-card-by-swipe-or-chip-on-G-5-phone/m-p/631295#M5786 <P>With ew G-5Android&nbsp; phone we are unable to process any credit card by swipe or chip reader.&nbsp; Card reader worked with previous G-4 phone, but never been able to make crip reader work with both phones.&nbsp; All transaction must be manual transaction causing delay, inconvenience, and higher cost.&nbsp; A call to Square Customer Service did not offer a solution, except to purchase additional equipment.&nbsp; Most frustrating, as $50 chip reader has never worked.</P> Sun, 21 Sep 2025 12:05:46 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-enter-credit-card-by-swipe-or-chip-on-G-5-phone/m-p/631295#M5786 Essayons137 2025-09-21T12:05:46Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-enter-credit-card-by-swipe-or-chip-on-G-5-phone/m-p/632173#M5787 <P>Welcome to the Community, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/580937">@Essayons137</a> -&nbsp;</P> <P>&nbsp;</P> <P>Sorry to hear you're having issues connecting the Contactless Chip reader with your new device.&nbsp;</P> <P>&nbsp;</P> <P>Whenever you try to connect them, do you receive an error message through the app? Or does it never connect?&nbsp;<BR /><BR />What kind of issues do you have trying to connect the magstripe reader?&nbsp;</P> <P>&nbsp;</P> <P>I will keep an eye out for your reply<span class="lia-unicode-emoji" title=":eyes:">👀</span>.&nbsp;</P> Thu, 26 Jan 2023 14:07:50 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-enter-credit-card-by-swipe-or-chip-on-G-5-phone/m-p/632173#M5787 Kassi_ 2023-01-26T14:07:50Z